Return Policy

Last updated July 10, 2020

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Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within twenty (20) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Viviana Serra
ATT: Returns
RMA #
Albisriederstrasse 294
8047 Zürich
Switzerland

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

A 5% restocking fee will be charged for all returns.
The items must be returned in original condition and in the original, undamaged packing or similar protective tube/box. We reserve the right to refuse any returns, that do not fulfil these criteria. Please note that you are responsible for the shipping back to us.
Important! Returns and exchanges happens at your own risk and own expense (shipping costs is to be paid by you). If any items arrives back to us damaged we won’t refund any money.
Please contact us at [email protected] before returning any items and remember to state your order number and relevant contact information in the e-mail.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+41 (0)79 945 81 44

[email protected]